Refund policy

We do not accept change-of-mind returns or cancellations. This does not exclude remedies for defects, incorrect items, discrepancies from the product description, or rights to a refund, cancellation or other remedies under applicable law. If there is a problem with your item, contact kamakura@herstone.jp with your order number and details. If a return is needed, we will provide the return address and instructions.

 

European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is shipped into the European Union, you have the right to cancel your order or return it within 14 days, for any reason and without having to provide a justification. As above, your item must be in the same condition as when you received it, unworn or unused, with tags attached and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return. We will also let you know whether the refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Your bank or credit card company may take additional time to process and post the refund.
If 16 business days or more have passed since your return was approved, please contact kamakura@herstone.jp.