Legal notice

Seller: BiSPOKE Inc. (株式会社BiSPOKE)

Representative: Sayaka Tsuchiya

Address: 5F, POLA Aoyama Building, 2-5-17 Minami-Aoyama, Minato-ku, Tokyo 107-0062

Telephone: 03-6820-3026

Email: kamakura@herstone.jp

Prices: As displayed on each product page.

Shipping and other required charges

The shipping fee of JPY 3,000 is paid by the customer. Import duties on international deliveries are also the customer's responsibility.

Payment methods and timing

Available payment methods are displayed at checkout. Full payment is due when ordering.

Dispatch and delivery

Orders are normally dispatched within 2–3 weeks after payment and specification confirmation. Transit and customs clearance time after dispatch are additional.

Upcycled materials and product characteristics

Some of our products reuse materials previously used in jewellery or other items. Each product page's descriptions and photographs explain which materials and components are reused and which are new, along with characteristics relevant to your purchase decision, such as scratches, signs of use, colour, shape, texture and dimensions. Image colours may appear different from the actual item depending on your screen settings. A replacement with an identical colour, shape or texture may not be available. The characteristics of reused materials do not provide a blanket exclusion of remedies for undisclosed defects or discrepancies from the product description. Your rights under applicable law are not limited.

Returns and cancellations

We do not accept change-of-mind returns or cancellations. This does not exclude remedies for defects, incorrect items, discrepancies from the product description, or rights to a refund, cancellation or other remedies under applicable law. If there is a problem with your item, contact the email address above with your order number and details. If a return is needed, we will provide the return address and instructions.